Terms and Conditions for Man And Van Bloomsbury

These terms and conditions set out the basis on which Man and Van Bloomsbury provides removal, transportation, and related services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before arranging any service. These conditions apply to domestic and commercial jobs unless we agree otherwise in writing.

The purpose of this page is to explain the service relationship clearly and fairly. It covers how bookings are made, how prices are calculated, when payment is due, how cancellations work, what liability we accept, how waste and disposal rules are handled, and which law applies if a dispute arises. For clarity, any reference to we, us, or our means the service provider operating under the name Man And Van Bloomsbury, and you means the customer, client, or person requesting the service.

A booking may be requested by phone, email, online form, text message, or any other method we make available from time to time. A request does not create a binding contract until we have confirmed availability, agreed the scope of work, and provided a quotation or rate basis. In some cases, especially where the job is time-sensitive or larger than standard, we may ask for photos, inventories, access details, parking information, and floor level information before confirming.

Booking process begins when you give accurate details about the items to be moved, collection and delivery addresses, access conditions, and any special handling needs. If the information you provide changes before the job begins, we may revise the quotation, the vehicle size, the number of staff, or the time required. We reserve the right to refuse a booking if the service requested is unsafe, unlawful, impractical, or materially different from the original description.

A booking is normally secured once we issue confirmation and, where required, receive a deposit or card pre-authorisation. Confirmation may include the date, estimated arrival window, vehicle type, service level, hourly rate or fixed price, and any agreed extras. Unless otherwise stated, all booking times are estimates. Traffic, parking restrictions, loading delays, and events outside our control may affect arrival and completion times. While we aim to be punctual, exact timing cannot always be guaranteed.

It is your responsibility to ensure that the service location is accessible and that suitable parking, building access, keys, lift use, or permits are arranged in advance. If access is restricted, we may need to adjust the service or charge additional waiting time, extra labour, or alternative transport arrangements. Where a man and van service is booked for a particular task, the quotation is based on the information supplied, and any significant change may result in a revised charge.

Payments must be made in accordance with the quotation, invoice, or booking confirmation provided by us. We accept the payment methods stated at the time of booking, which may include bank transfer, card payment, or other approved methods. Unless agreed otherwise, balances are due on completion of the job. For larger or multi-stage services, we may request a deposit upfront and the remainder before delivery or at the end of the service.

All prices are quoted in pounds sterling and may be either fixed or estimated. Fixed-price quotes are based on the information supplied and the scope agreed. If the facts change, or if additional work is required beyond the original agreement, we may charge for the extra time, staff, mileage, materials, waiting time, congestion, parking costs, or disposal charges. Any additional charges will be explained as far as reasonably possible before they are incurred, though urgent operational needs may occasionally require immediate action.

If payment is not received when due, we reserve the right to charge statutory interest and reasonable recovery costs where permitted by law. We may also suspend services, withhold delivery, or retain goods until outstanding sums are paid in full, subject to applicable legal limits. If a payment is reversed, declined, or disputed without valid reason, you remain liable for the original amount and any reasonable bank or administration fees arising from the failed transaction.

Cancellations and amendments must be made as soon as possible. Because vehicle allocation, staff scheduling, and route planning are arranged in advance, late cancellations can result in loss and wasted time. If you wish to cancel or reschedule, we ask that you notify us promptly and in writing where possible. The closer the cancellation is to the booked time, the more likely it is that a fee will apply.

Unless your booking confirmation states otherwise, the following approach may apply: cancellations made with more than 48 hours’ notice may be eligible for a full or partial refund of any deposit, subject to deduction of non-recoverable costs; cancellations made between 24 and 48 hours’ notice may incur an administration charge; and cancellations made within 24 hours of the appointment, or after our team has already been dispatched, may be charged in full or in part. Where the work is postponed rather than cancelled, we may treat the request as a new booking if the original slot cannot reasonably be retained.

If you are not present at the agreed time and we cannot complete the work due to lack of access, missing keys, an incorrect address, unsafe conditions, or no-one being available to authorise the job, we may treat the appointment as a late cancellation or failed attendance. In such cases, travel time, waiting time, and any pre-arranged costs may still be payable. We will always aim to act reasonably and proportionately, but repeated amendments or cancellations may affect future booking availability.

Liability is limited to the extent permitted by UK law. We will take reasonable care when handling your items, but we are not liable for losses caused by events beyond our control, including road closures, severe weather, traffic delays, third-party actions, or unforeseen access problems. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

Before the service begins, you are responsible for ensuring that items are adequately packed, labelled, and ready for transport unless packing has been expressly included in the quotation. Fragile goods, antiques, electronics, artwork, glass, plant items, and high-value possessions must be declared in advance. We may decline to carry items that are improperly packed, unsafe, or unsuitable for transport. If you choose to pack items yourself, you accept the inherent risks arising from inadequate packaging or hidden defects.

We are not responsible for damage caused by pre-existing faults, poor packaging, normal wear and tear, latent defects, overloading by the customer, or the nature of the items themselves. Where we are found liable for loss or damage, our responsibility will usually be limited to the repair cost, replacement cost, or a fair market value assessment, subject to proof and any agreed written limits. In no case will we be liable for indirect or consequential losses such as missed earnings, loss of contracts, emotional distress, or business interruption, except where required by law.

Waste regulations are strictly observed. If the service includes disposal, clearance, or removal of unwanted goods, you must tell us in advance what is to be collected and whether any item may be subject to special rules. Certain materials, including asbestos, chemicals, oils, paints, gas bottles, batteries, electrical goods, clinical waste, and items containing hazardous substances, may require specialist handling or may not be accepted at all. We may refuse any waste that we reasonably believe is unsafe, unlawful, or not properly described.

You confirm that any waste handed over to us is yours to dispose of, or that you have lawful authority to arrange its removal. You also agree not to present items as general waste where they are actually regulated, reusable, or subject to separate disposal requirements. If additional sorting, segregation, or documentation is needed to comply with UK waste laws, we may charge for the extra work. Where licences, permits, or specialist facilities are required, the relevant obligations may be passed through to you if the issue arises from your instructions or undisclosed materials.

We may transport waste only in accordance with applicable environmental and transport rules, and we reserve the right to keep records of disposal arrangements where required. If the service involves clearing a property, leaving items for collection, or disposing of mixed contents, you must clearly identify anything that should be retained, recycled, donated, or handled separately. Once waste is removed and processed lawfully, it cannot normally be recovered. It is your responsibility to make sure that no valuable personal belongings are accidentally included in items designated for disposal.

Customer obligations include ensuring that the booking details are complete and truthful, that the property is ready for work, and that all necessary permissions have been obtained. This may include permission from landlords, managing agents, neighbours, building managers, or local authorities where relevant. You must also ensure that the items to be moved do not contain prohibited, dangerous, or illegal contents. If we suspect that a booking involves unlawful goods or unsafe conditions, we may stop the service immediately without liability for any resulting delay or costs.

Any estimates we give are based on the information available at the time. For a man and van Bloomsbury job quoted by the hour, the final cost will depend on actual time spent, including loading, unloading, travel between points if agreed, waiting time, and any additional assistance requested on the day. For a fixed quotation, the agreed scope is important. If you ask us to carry extra items, make extra stops, or provide additional labour, the price may increase accordingly. We will always aim to communicate changes before proceeding.

We may subcontract or allocate suitable personnel to fulfil the service, and any such personnel will be acting on our behalf. You agree to treat staff respectfully and to provide a safe working environment. We may withdraw from a job if our team is subjected to abuse, harassment, violence, or unsafe working conditions. In that event, all sums due for work completed, travel, waiting, or costs already incurred will remain payable. The same applies if the job cannot proceed because of your breach of these terms.

Complaints and disputes should be raised promptly so that we can review the issue and seek a reasonable solution. If there is a concern about timing, handling, missing items, or charges, you should notify us as soon as practicable and provide supporting details where available. We may ask for photographs, notes, or a description of the issue to help assess the matter fairly. Claims raised long after completion may be harder to verify and may be rejected where delay has prejudiced our ability to investigate.

Any claim relating to damage or loss should be reported within a reasonable time after discovery and, in any event, as soon as possible. You should take reasonable steps to minimise further loss, such as protecting damaged property or preserving relevant evidence. We will consider each matter on its facts and, where appropriate, may offer repair, replacement, partial refund, or another remedy at our discretion, without admitting liability beyond what the law requires.

Governing law and jurisdiction: these terms are governed by the laws of England and Wales. Any dispute arising from or connected with the service, booking, payment, or interpretation of these conditions will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any provision is found invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.

We may update these terms from time to time to reflect changes in law, service structure, or operational practice. The version in force at the time your booking is confirmed will normally apply to that booking unless a later version is agreed in writing. If any clause is inconsistent with mandatory UK consumer rights legislation, the legal rights that cannot be excluded will prevail, and the remainder of these terms will be read accordingly.

By proceeding with a booking for man and van Bloomsbury services, you confirm that you have read, understood, and accepted these terms and conditions. You also confirm that you have authority to agree to the service on behalf of any other person or organisation involved in the booking. These terms are designed to provide a clear framework for safe, fair, and efficient service delivery and to reduce misunderstandings before work begins.

In summary, our approach is simple: we provide a professional man and van service with transparent pricing, reasonable operational flexibility, and compliance with applicable UK rules. Where we need more information, we will ask for it. Where your circumstances change, we ask that you inform us quickly. Clear communication helps ensure the service runs smoothly and that all parties understand their obligations from booking through to completion.